ROUTE-IT is committed to transparent and reliable service. Understand our refund process and eligibility conditions.
ROUTE-IT aims to provide transparent and reliable service to every customer. Refund eligibility depends on the nature of the service requested, the stage of processing, third-party charges, government fees, supplier terms, and whether the service has already been initiated or completed.
Service fees, consultation fees, documentation fees, visa assistance fees, appointment booking fees, government charges, embassy or consulate fees, insurance fees, airline charges, hotel charges, and third-party processing fees may be non-refundable once the application, booking, or service request has been submitted, processed, confirmed, or paid to the relevant authority or supplier.
Visa rejection, entry denial, immigration refusal, delay in approval, change in travel rules, missing or incorrect documents, customer cancellation, no-show, failure to attend appointments, or changes made by airlines, hotels, embassies, consulates, or government authorities do not automatically qualify for a refund.
If a refund is approved, it will be processed through the original payment method or another agreed method within a reasonable processing period, after deducting applicable service charges, bank charges, supplier penalties, government fees, or administrative costs. Processing timelines may vary depending on banks, payment providers, suppliers, and authorities.
Customers are encouraged to review all service details, requirements, timelines, and cancellation conditions before confirming payment. Refund requests must be submitted in writing to routeitskytourism@gmail.com with the customer name, contact number, service details, payment reference, and reason for the request.
